QLess is a company headquartered in Pasadena, California, USA, that produces a software-as-a-service solution to eliminate waiting lines. The queue management system allows customers to wait in a virtual line rather than a physical line. Upon joining the virtual line, customers receive an SMS text, voice call, app notification, and/or audio-visual notification as they approach the front of the line. This is known as Mobile Queuing.
Video QLess
Overview
Queuing users can get in the virtual line in several ways: from the physical location of the queue using a touchscreen kiosk or from a remote location via online, by using the QLess app, by sending an SMS text, or by calling an automated voice line. Users receive a forecasted wait time, receive updated forecasts on demand, can push themselves back in line if they need more time, and can leave the mobile queue at any time. Businesses that use QLess can obtain statistics about the queue including busiest times, number of customers not showing up, and customer return rates.
A shooting range claimed to grow profits by 50% after launching QLess to fill gaps in its schedule and free customers to shop while they wait.
A DMV/DPS offices's Yelp review scores went up by more than 100% after launching QLess in mid 2013.
One of America's largest chemical factories claimed to improve average processing times by 46% with QLess.
The Port of Antwerp reduced carbon emissions by 730,000 kg annually after eliminating truck lines.
In 2017, the company announced it had saved more than 100 million users more time waiting in line than all of human history.
Maps QLess
Awards
QLess was crowned the Best Computer Services Company in America the last five consecutive years at the 2013, 2014, 2015, 2016 and 2017 by the American Business Awards, the Best Computer Services Company in the world at the 2015 and 2016 International Business Awards, and also won the Gold Stevie for the Best Business Services Company under 100 employees at the 2010 American Business Awards. Dr. Bäcker won the Gold Stevie for Best IT Executive of the Year at the 2013 International Business Awards for his leadership of QLess. The company The company was also named one of Los Angeles' Best Places to Work by the Los Angeles Business Journal in 2017, and has won numerous other awards.
References
External links
- qless.com
Source of the article : Wikipedia
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